Help Center

How do I place an order?

Open the app, browse nearby beauty stores, add items to your cart, and checkout. You'll receive real-time updates as your order is picked up and delivered.

How long does delivery take?

Most orders are delivered same-day. Delivery time depends on the store's preparation time and courier availability in your area.

How do I track my order?

Once a courier accepts your order, you'll see a live map in the app showing their location. You'll also receive push notifications at each stage.

Can I cancel my order?

You can cancel an order before a courier has accepted it. Go to Orders → select your order → Cancel Order.

What payment methods are accepted?

We accept all major credit and debit cards via Stripe. Your payment information is never stored on our servers.

How do I get my store approved?

After completing onboarding, your store is submitted for review. Our team typically approves stores within 1–2 business days. You'll receive a notification once approved.

What is the difference between Starter and Pro?

Starter is free with a 15% platform fee per order. Pro is $99/month with 0% platform fee — you keep 100% of your sales.

How do I get paid?

Payouts are processed via Stripe Connect directly to your bank account. You can view your earnings and payout history in the Payouts section of the app.

Can I manage my store from the web?

Yes. Log in at beautycouriers.com to access your supplier dashboard, manage products, and view orders from any browser.

How do I become a courier?

Download the app, sign up as a Courier, and complete your profile. Once approved, you can start accepting delivery requests.

How do I get paid as a courier?

Earnings are paid out via Stripe. You can view your earnings history and payment status in the Earnings section of the app.

Can I choose my own hours?

Yes. You go online or offline anytime. You only receive delivery requests when you're marked as online.

I forgot my password. How do I reset it?

On the sign-in screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes.

How do I delete my account?

Go to Account → Settings → Delete Account. This will permanently remove all your data. This action cannot be undone.

The app is not working. What should I do?

Try force-closing and reopening the app. If the issue persists, make sure you're on the latest version and email us at support@beautycouriers.com with a description of the problem.